At Trimova, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy with free return shipping.
1. Eligibility for Returns
You may return your item(s) within 30 calendar days of receiving your order, provided that:
- The item is unused, undamaged, and in its original packaging
- All accessories, manuals, and components are included
- You have proof of purchase (order confirmation or receipt)
2. How to Request a Return
To initiate a return:
- Contact us at support@tri-mova.com within 30 days of delivery
- Provide:
- Your order number
- The item(s) you wish to return
- Reason for return (optional but helpful)
- We will send you:
- A prepaid return shipping label
- Instructions for returning your item
- Ship the product within 7 days after receiving the return instructions
Once your return is received and inspected, we will notify you of the approval status.
3. Refund Process
If your return is approved:
- You will receive a full refund to your original payment method
- Refunds are processed within 3–7 business days after inspection
4. Non-Returnable Items
The following items are not eligible for return:
- Items returned after the 30-day period
- Items that are used, damaged, or missing original packaging
- Gift cards or downloadable digital products (if applicable)
5. Damaged or Defective Items
If your product arrives damaged or defective:
- Contact us immediately at support@tri-mova.com
- We will provide a replacement or full refund at no cost
- Return shipping costs are fully covered by Trimova
6. Exchanges
We do not offer direct exchanges.
- To receive a different product, please return the original item and place a new order.
7. Contact Information
For any questions regarding returns or refunds:
📧 Email: support@tri-mova.com
📞 Phone: +1 (302) 455-7455
📍 Address: 17750 Prairie Ave, Torrance, CA 90504, United States
